Responsible Gaming
at bajjlive
bajjlive is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control — every session, every day.
Section 1
Our Commitment to Responsible Gaming
bajjlive treats responsible gaming not as a compliance checkbox, but as a core part of who we are. Every tool, policy, and process on this page exists because we genuinely believe that sustainable, enjoyable gaming depends on players staying in control.
Online gaming and sports betting are forms of entertainment that millions of people across Bangladesh enjoy responsibly every day. bajjlive is proud to be part of that entertainment landscape — but we also know that for a small number of players, gambling can shift from a fun pastime into something more serious. That is why bajjlive has built a comprehensive responsible gaming framework that is available to every registered player, completely free of charge.
Our responsible gaming programme covers four key pillars: prevention (stopping problems before they start through education and awareness), early intervention (identifying at-risk patterns and proactively reaching out), player tools (giving you direct control over your spending, time, and account access), and support (pointing players toward professional help when needed).
bajjlive's support team is available 24 hours a day, 7 days a week, to assist with any responsible gaming concern. Whether you want to set a deposit limit, request a temporary cooling-off period, or initiate a full self-exclusion, our team will process your request promptly and without judgment.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly in your account settings. Once a limit is applied it takes effect immediately. Reducing a limit is instant; increasing a limit has a mandatory cooling-off delay.
Session Time Limits
Define a maximum session duration after which bajjlive will automatically log you out. Time awareness is one of the simplest and most effective responsible gaming tools available.
Reality Checks
Enable on-screen notifications that remind you how long you have been playing and how much you have wagered during the current session, helping you stay aware of time and spend in real time.
Time-Out / Cooling Off
Take a short break from the platform — 24 hours, 7 days, or 30 days — without formally closing your account. During a time-out you cannot log in, deposit, or wager on bajjlive.
Self-Exclusion
Request a longer-term or permanent exclusion from bajjlive. Self-exclusion periods range from 6 months to a lifetime ban. Once activated, self-exclusion cannot be reversed during the chosen period.
24/7 Support
Our support team is available around the clock via live chat. If you are worried about your gaming habits — or those of someone you know — reach out to us at any time. All conversations are handled with complete discretion.
Section 2
Age Restriction & Verification
Why We Enforce a Strict Age Limit
Gambling before the age of 18 carries significant risks to mental health, financial well-being, and long-term decision-making. Research consistently shows that young people are more susceptible to developing gambling-related problems, which is why bajjlive treats the 18+ age restriction as an absolute, non-negotiable rule — not a guideline.
Every new player who registers on bajjlive is required to verify their age before they can make a first withdrawal. Verification is completed by submitting a copy of a valid Bangladesh government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — which clearly shows the holder's date of birth. Accounts that cannot be verified as 18+ will be suspended and any funds held may be withheld pending investigation.
What to Do If You Suspect an Underage Player
If you believe that someone under the age of 18 has registered on bajjlive — whether a child, sibling, or other young person in your household — please report this to our support team immediately at or via the live chat. bajjlive will investigate and take appropriate action, including immediate account suspension, without delay.
Parental Controls and Device Safety
If you share a device with younger family members, bajjlive strongly recommends that you keep your account credentials private and that you log out of your account after every session. You may also wish to activate parental control software on shared devices to prevent access to gambling websites. bajjlive cannot be held responsible for unauthorised access to your account resulting from failure to secure your login details.
Section 3
Player Protection Tools
All responsible gaming tools described below are available to every registered bajjlive player, completely free of charge. They can be accessed directly from your account dashboard or by contacting our support team at any time.
Deposit Limits
Control exactly how much money you load into your bajjlive account over a defined period. You can set a daily limit (e.g., ৳1,000 per day), a weekly limit (e.g., ৳5,000 per week), or a monthly limit (e.g., ৳15,000 per month). You may set all three simultaneously. Reducing an existing limit takes effect immediately. Increasing a limit requires a mandatory 24-hour reflection period before it becomes active, giving you time to reconsider.
Wager / Loss Limits
Set a maximum total wager or maximum net loss amount per day, week, or month. Once your limit is reached, bajjlive will prevent you from placing additional bets until the next period begins. This tool is particularly effective for players who want to enjoy the entertainment aspect of gaming without risking more than a pre-decided amount.
Session Time Limits
Specify a maximum duration for each individual gaming session. When your session limit is reached, bajjlive will display a notification and automatically log you out. You will not be able to log back in until a mandatory break period (a minimum of 30 minutes) has elapsed, ensuring you step away from the platform regularly.
Reality Check Notifications
Enable periodic pop-up reminders at intervals you choose — every 15 minutes, 30 minutes, or 60 minutes — that display how long you have been playing and your net position for the session. Reality checks are a proven way to keep time and spend awareness front of mind during gameplay, particularly during long sessions on live casino or cricket betting markets.
Cooling-Off / Time-Out
Request a temporary account suspension of 24 hours, 3 days, 7 days, 14 days, or 30 days. During a cooling-off period, your account is fully locked — you cannot log in, deposit, or place bets. Your account balance is preserved and you can request a withdrawal of any remaining funds during the cooling-off window. Time-out is ideal for players who want a short mental break without permanently closing their account.
Marketing Opt-Out
At any time, you can opt out of all promotional communications from bajjlive — including bonus offers, seasonal promotions, BPL betting alerts, and Eid bonus announcements. Opting out of marketing does not affect your ability to use the platform. Some players find that promotional messaging can trigger impulsive decisions; removing it entirely is a simple and effective step.
| Tool | Available Periods | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hours (increases) | Account Settings → Responsible Gaming, or contact Support |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hours (increases) | Account Settings → Responsible Gaming, or contact Support |
| Session Time Limit | 15 min / 30 min / 1 hr / 2 hr / Custom | Next session login | Account Settings → Responsible Gaming |
| Reality Check | Every 15 / 30 / 60 min | Current session | Account Settings → Notifications |
| Cooling-Off / Time-Out | 24 hr / 3 days / 7 days / 14 days / 30 days | Immediately | Account Settings or Live Chat Support |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Immediately and irrevocable for the chosen period | Live Chat Support or email support@bajjlive |
Section 4
Warning Signs of Problem Gambling
Problem gambling rarely starts overnight. It usually develops gradually and can affect people of any age, background, or income level. Recognising the early warning signs — in yourself or someone close to you — is the most important first step.
The following signs may indicate that gambling has moved beyond entertainment and is beginning to negatively affect your life or the life of someone you know. This is not a clinical diagnostic tool — it is a guide to prompt honest self-reflection. If several of these patterns apply to you, please reach out to bajjlive's support team or a professional counselling service.
Spending more money on gambling than you originally planned or can comfortably afford to lose
Chasing losses — depositing more money after a losing session to try to "win it back"
Gambling for longer periods than intended, or finding it difficult to stop once you have started
Thinking about gambling frequently when you are not playing — planning future sessions or replaying past ones
Borrowing money from family, friends, or financial institutions to fund gambling activity
Neglecting work, studies, family responsibilities, or daily routines because of time spent gambling
Feeling anxious, irritable, or restless when trying to cut down or stop gambling
Hiding or lying about how much time or money you spend on gambling from people close to you
Using gambling as a way to escape stress, anxiety, depression, or difficult life situations
Experiencing financial difficulties — falling behind on bills, rent, or essential expenses — due to gambling losses
Having arguments with family or friends about your gambling habits or how much money you spend
Needing to gamble with larger amounts over time to achieve the same level of excitement or satisfaction
If you recognise several of these signs in yourself: You are not alone, and help is available. Please use bajjlive's self-exclusion or cooling-off tools immediately, and consider reaching out to a professional support organisation. The sooner you take action, the easier recovery becomes.
Section 5
Self-Exclusion Programme
Self-exclusion is the most decisive responsible gaming tool available on bajjlive. When you self-exclude, you are making a firm, binding commitment to step away from the platform for a set period of time. bajjlive treats all self-exclusion requests with the highest priority and processes them immediately.
Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, or Permanent (lifetime). During a self-exclusion period, your account is fully and irreversibly locked. You will not be able to log in, deposit, place bets, or access any gaming feature on bajjlive. Any remaining account balance at the time of self-exclusion will be refunded to you via your registered bKash, Nagad, Rocket, or Upay account.
Self-exclusion cannot be reversed before the chosen period expires. This is intentional — the binding nature of self-exclusion is what makes it an effective tool for players who need a firm boundary. Once the exclusion period has ended, you may request account reactivation, which will include an additional mandatory reflection period and a confirmation of your responsible gaming awareness before access is restored.
How to Request Self-Exclusion
Contact Support: Reach bajjlive's support team via live chat from within your account, or send an email to with the subject line "Self-Exclusion Request".
Choose Your Period: Tell the support agent whether you wish to self-exclude for 6 months, 1 year, 2 years, or permanently. The support agent will confirm the period with you before proceeding.
Verify Your Identity: For security purposes, you will be asked to confirm your registered email address and answer a security question linked to your account. This step protects you from accidental or unauthorised exclusion requests.
Immediate Activation: Once your identity is confirmed and your chosen period is agreed, bajjlive will lock your account immediately. You will receive a confirmation email to your registered address. No further action is required on your part.
Marketing Suppression: As part of the self-exclusion process, bajjlive will automatically unsubscribe you from all promotional emails, SMS alerts, and push notifications for the duration of your exclusion. You will not receive any bonus offers, match betting promotions, or re-engagement communications.
Balance Refund: If your account holds a balance at the time of exclusion, our team will process a refund to your nominated bKash, Nagad, Rocket, or Upay account within 3 business days.
If you attempt to re-register on bajjlive during a self-exclusion period using a different email address or identity, bajjlive reserves the right to permanently close any such account and return all deposited funds. Circumventing a self-exclusion undermines your own recovery — if this happens, please contact our support team immediately so we can help you stay on track.
Section 6
Protecting Minors
bajjlive takes its responsibility to prevent minors from accessing gambling services with the utmost seriousness. No person under the age of 18 is permitted to register, deposit, or participate in any real-money gaming on our platform, regardless of parental consent or any other circumstance.
If you are a parent, guardian, or responsible adult living with young people, bajjlive asks you to take practical steps to ensure that minors in your household cannot access your account. The following guidance applies whether you play on a desktop computer, laptop, tablet, or mobile phone.
Secure Your Credentials
Never share your bajjlive password, PIN, or account details with anyone, including family members. Use a strong, unique password that cannot be guessed by someone who knows you well.
Always Log Out
Log out of your bajjlive account after every session, especially on shared or family devices. Do not save passwords in browsers on devices that minors can access.
Use Screen Locks
Protect your mobile device with a PIN, fingerprint, or face recognition lock so that a minor cannot access your phone and navigate to bajjlive while your session remains active.
Parental Control Software
Install parental control or content-filtering software on shared household devices. Tools such as Net Nanny, Kaspersky Safe Kids, or built-in device family controls can block access to gambling websites entirely.
Underage Gambling Reporting
If you discover or suspect that a person under the age of 18 has accessed bajjlive using false identity information, please report this to us immediately via live chat or by emailing . bajjlive will investigate all such reports promptly, suspend the account in question, and take appropriate action, including reporting to relevant authorities where required. There is no minimum age for reporting a concern — we encourage every player to help us keep the platform safe for everyone.
Section 7
Support & Resources
bajjlive recognises that its own responsible gaming tools are one part of a broader support network. If you feel that gambling has become a problem — or if you are concerned about a friend or family member — please consider reaching out to a professional counselling or support service. Seeking help is a sign of strength, not weakness, and the sooner you reach out, the better your outcomes are likely to be.
The following types of support are available to players in Bangladesh and internationally. bajjlive does not endorse specific third-party organisations by name, but we encourage you to search for licensed mental health professionals, addiction counsellors, and gambling support helplines that operate in Bangladesh.
Mental Health Counselling
Licensed mental health professionals and addiction counsellors can help you understand the psychological factors driving problematic gambling and develop healthier coping strategies. Look for qualified psychologists or therapists registered with recognised Bangladeshi health authorities.
Helplines & Crisis Lines
Mental health and crisis helplines in Bangladesh offer free, confidential phone and chat support. If you are in immediate distress related to gambling debts, relationship breakdown, or thoughts of self-harm, please contact an emergency service or mental health helpline in your region without delay.
Peer Support Groups
Community-based and online peer support groups allow you to speak with others who have experienced similar challenges with gambling. Sharing experiences in a safe, non-judgmental setting is a well-established part of recovery for many people.
Financial Counselling
If gambling has resulted in significant financial difficulty — debt, inability to meet basic living expenses, or strained relationships over money — a professional financial counsellor can help you create a realistic plan to stabilise your finances and recover over time.
Family Support
Problem gambling affects not just the individual but their entire family. Family therapy and support programmes designed specifically for relatives of people with gambling disorders are available and can significantly improve outcomes for everyone involved.
bajjlive Live Chat
Our support team is available 24/7, every day of the year, including during Eid, Pohela Boishakh, and national holidays. If you want to activate a limit, request exclusion, or simply talk to someone about a concern, we are always here. All conversations are treated with complete discretion.
Live Chat — Available 24/7Remember: bajjlive's support team can activate any responsible gaming tool on your behalf instantly. You do not need to navigate menus or wait — simply open a live chat, tell our agent what you need, and we will handle the rest. Your welfare always takes priority over your account value as a player.
Section 8
Contact Our Responsible Gaming Team
bajjlive's dedicated responsible gaming support team is trained to handle sensitive enquiries with care, professionalism, and complete confidentiality. Whether you want to set a limit, request a cooling-off period, initiate self-exclusion, report an underage player, or simply talk through a concern, our team is available to assist you at any hour of the day, every day of the year.
Live Chat
The fastest way to reach us. Open a live chat session directly from your bajjlive account dashboard. Average response time: under 2 minutes, 24/7 including weekends and public holidays.
Email Support
Send a detailed written request to . Include your registered email address and a description of your request. We respond to all responsible gaming emails within 4 hours.
Language Support
bajjlive's support team can assist you in both English and Bengali. If you prefer to discuss a sensitive responsible gaming matter in Bengali, simply let the agent know at the start of your chat or email.
All responsible gaming requests — whether submitted via live chat or email — are logged, tracked, and followed up by a senior member of our player protection team. bajjlive maintains a complete audit trail of all responsible gaming interactions to ensure that no request is ever lost or overlooked.
You Are In Control
Play Smart. Stay Safe. Enjoy bajjlive.
Gaming is at its best when it stays fun. Explore our games, read the FAQ, or log in to your account to review your responsible gaming settings today.