Privacy Policy
bajjlive

1.1 Data You Provide Directly

When you register an account on bajjlive, you provide us with your name, date of birth, email address, and mobile number. If you proceed to complete our KYC (Know Your Customer) verification process — which is required before your first withdrawal — you will also provide a copy of a government-issued identity document such as your Bangladesh National Identity Card (NID), passport, or driving licence, along with proof of your payment method.

bajjlive collects only the minimum information required to verify your identity, confirm your age as 18 or above, and process your transactions. We do not request information that is unnecessary for these purposes.

1.2 Data Collected Automatically

When you visit or use bajjlive, our servers automatically record certain technical information about your session. This includes your IP address, the type of device and browser you are using, the pages you visit within the platform, the time and duration of your sessions, and any error events that occur. This technical data is essential for maintaining platform security, diagnosing faults, and detecting suspicious or fraudulent access patterns.

1.3 Data From Third-Party Providers

bajjlive may receive limited data from its third-party game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) relating to your gameplay sessions within their software. This data is limited to gameplay outcomes, session durations, and technical logs necessary for dispute resolution. bajjlive does not receive payment credentials or additional personal data from these providers beyond what is needed to reconcile your account balance.

2.1 Account Management and Service Delivery

The primary purpose for which we process your personal data is to create, maintain, and secure your bajjlive account, and to deliver the gaming, betting, and financial services you have requested. This includes registering your account, verifying your identity, processing your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, crediting winnings to your balance, and resolving any service queries you raise with our support team.

2.2 Safety, Security, and Fraud Prevention

bajjlive uses technical and identity data to detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and multi-accounting. IP address data, device fingerprints, and behavioural patterns are analysed by our security systems to flag anomalies. Where suspicious activity is detected, we may temporarily suspend an account pending investigation and may share relevant data with payment processors or law enforcement as required by applicable law.

2.3 Legal and Regulatory Compliance

bajjlive may be required to retain or disclose certain personal data to comply with applicable legal obligations, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) obligations, and lawful requests from competent authorities. In such cases, data is disclosed only to the extent strictly required and subject to appropriate safeguards wherever possible.

2.4 Responsible Gaming

bajjlive uses your gameplay activity and account data to support responsible gaming. This includes monitoring for patterns indicative of problem gambling behaviour — such as rapidly increasing bet sizes, extended continuous sessions, or frequent deposit-after-loss cycles — and proactively contacting players who may benefit from our responsible gaming tools, including deposit limits, session time-outs, and self-exclusion. This processing is carried out in your vital interest and as part of our responsible gaming commitment.

2.5 Platform Improvement and Analytics

Aggregated and anonymised gameplay and technical data is used by bajjlive to understand how the platform is used, identify areas for improvement, optimise game selection, and improve the overall player experience. This data is processed in a form that does not identify individual players and is not used to make automated decisions that affect your account or gaming rights.

2.6 Marketing Communications

With your explicit consent, bajjlive may send you promotional communications about new games, seasonal bonuses (such as Eid promotions, BPL-season offers, or Pohela Boishakh bonuses), and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting support at support@bajjlive. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect your ability to use the platform.

3.1 What We Do Not Do

bajjlive does not sell, rent, license, or otherwise trade your personal data to any third party for their own commercial or marketing purposes. Your data is not used to build advertising profiles or shared with advertising networks. This commitment applies regardless of the data category and is not subject to exception.

3.2 Service Providers Acting on Our Behalf

bajjlive works with a limited set of trusted third-party service providers who process data on our behalf and under our instruction in order to deliver specific platform functions. These providers include:

• Payment processors: bKash, Nagad, Rocket, and Upay process transaction data to facilitate deposits and withdrawals. Each provider operates under its own privacy and security framework and processes only the transaction data necessary to complete your payment.
• Game software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive session and gameplay data needed to run their games within the bajjlive environment and to resolve technical disputes.
• Identity verification services: Where bajjlive uses a third-party KYC provider to verify your identity documents, that provider processes your identity data solely for the purpose of verification and is contractually prohibited from using it for any other purpose.
• IT and hosting infrastructure: bajjlive's platform is hosted on secure server infrastructure. Our hosting providers may have incidental access to personal data stored on their systems; they are bound by strict data processing agreements.

3.3 Legal Disclosures

bajjlive may disclose personal data to competent governmental authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of our players, staff, or the public. In such cases, bajjlive will disclose the minimum data required and, where legally permissible, will notify the affected player.

3.4 Business Transfers

In the event that bajjlive undergoes a merger, acquisition, restructuring, or sale of all or a part of its assets, personal data held by bajjlive may be transferred to the acquiring entity as part of that transaction. In such an event, bajjlive will take reasonable steps to ensure that the acquiring entity provides equivalent protections for your personal data as those set out in this Privacy Policy, and will notify affected players of the change.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. bajjlive uses cookies to ensure the platform functions correctly and securely for every player.

4.2 Managing Cookies

You can control and delete cookies through your browser's settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear cookies on a per-site basis. Please note that disabling essential or security cookies will prevent you from logging into your bajjlive account and using core platform features. bajjlive does not support a separate in-platform cookie consent manager; browser-level controls are the recommended method for managing your cookie preferences.

4.3 No Cross-Site Advertising Tracking

bajjlive does not embed advertising pixels, social media tracking scripts, or third-party retargeting tags on any page of the platform. The cookies and tracking mechanisms used by bajjlive are limited to those described in the table above and are operated solely by bajjlive or its designated operational service providers.

bajjlive retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies to the principal data categories held by bajjlive:

Following the expiry of the applicable retention period, bajjlive will either securely delete your personal data or anonymise it so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.

If you request account closure, bajjlive will cease active processing of your data immediately but will retain data required by law or legitimate operational purposes for the periods set out above. A request for deletion that would require bajjlive to destroy data it is legally required to retain will be fulfilled to the maximum extent possible, with the legally required data quarantined and inaccessible to operational systems.

6.1 Technical Safeguards

All data in transit between your device and bajjlive's servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Sensitive data at rest — including KYC documents, payment references, and account credentials — is stored using strong encryption standards. bajjlive's infrastructure is hosted in access-controlled server environments with firewalls, intrusion detection systems, and regular security patching applied.

Passwords stored on bajjlive's systems are hashed using a one-way cryptographic algorithm; bajjlive staff cannot retrieve your plain-text password. If you forget your password, you will be asked to reset it via your registered email or mobile number — bajjlive will never send your existing password to you.

6.2 Organisational Safeguards

Access to personal data within bajjlive's operational systems is restricted on a strict need-to-know basis. Only staff whose role requires access to specific categories of player data — for example, compliance officers reviewing KYC documents or support agents handling a player dispute — are granted the relevant system permissions. All staff with access to personal data are subject to confidentiality obligations.

6.3 Your Responsibility

While bajjlive takes all reasonable steps to protect your personal data, the security of your account also depends on your own actions. You are responsible for keeping your password confidential, not sharing your login credentials with any third party, and logging out of your account when using a shared or public device. If you believe your account has been compromised, you should contact bajjlive support immediately at support@bajjlive so that we can suspend the account and investigate.

6.4 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, bajjlive will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. bajjlive will provide clear information about what data was involved, what steps are being taken in response, and what you can do to protect yourself.

7.1 How to Submit a Rights Request

To exercise any of the rights listed above, contact bajjlive's support team via live chat from within your account, or by sending a written request to support@bajjlive. Please include your registered email address and a brief description of your request so that we can identify your account and handle your request efficiently. bajjlive may ask for additional verification to confirm your identity before processing a sensitive rights request such as data export or deletion.

bajjlive will acknowledge your request promptly and provide a substantive response within 30 calendar days. Where a request is complex or involves multiple data sets, we may extend this period by a further 30 days and will notify you of the extension within the initial 30-day window.

7.2 Complaints

If you are not satisfied with how bajjlive has handled your personal data or responded to a rights request, you may raise a formal complaint by contacting us at support@bajjlive with the subject line "Privacy Complaint". We will investigate your complaint and provide a response within 30 days. bajjlive takes all privacy complaints seriously and will work in good faith to resolve any concerns.

8.1 Contacting bajjlive About Privacy

For all privacy-related enquiries — including questions about this Privacy Policy, requests to exercise your data rights, or concerns about how your personal data is being handled — please contact bajjlive's support team using the following channel:

• Email: support@bajjlive (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within your bajjlive account dashboard
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

When contacting us about a privacy matter, please provide your registered email address and a clear description of your query or request so that we can route it to the appropriate team and respond efficiently.

8.2 Updates to This Privacy Policy

bajjlive reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, new product features, or evolving legal and regulatory requirements. When we make a material change to this Policy — one that significantly affects your rights or how your data is used — we will post a prominent notice on the platform and, where practicable, notify you by email to your registered address.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how bajjlive protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Minor corrections, formatting updates, and clarifications that do not alter the substantive meaning of the Policy may be made without prior notice. A complete version history of this Policy is available on request by contacting support@bajjlive.

8.3 Children and Minors

bajjlive is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If bajjlive discovers or is notified that personal data has been provided by a minor, we will delete that data promptly and suspend the associated account. If you believe that a minor has registered on bajjlive using false information, please contact us immediately at support@bajjlive so that we can take appropriate action. Refer to our Responsible Gaming page for further guidance on protecting minors from accessing gambling platforms.